Any booking made with Torquay Holiday Rentals Accommodation is conditional to the client having fully read and understood the following Terms & Conditions. A $30.00 booking fee applies with all bookings. A $50.00 booking fee during peak season. All bookings must be confirmed with a minimum of 25% deposit within 7 days or the booking will be cancelled. The balance must be paid no later than 30 days prior to arrival date, otherwise the booking can be cancelled by 'Torquay Holiday Rentals Accommodation', regardless of whether a deposit has been paid or not.

Holiday tariff Seasons are as follows:

Peak Season

Peak Season

From 20 th of December to the 31st of January -----Victorian Easter School Holiday period. 
4 night minimum for Easter. 3 night minimum for long weekends.Melb cup weekend is at long weekend rates pro rata for the 4th night.

During Xmas/Jan Peak all properties have a minimum stay of 7 nights, and they have varied minimum booking amounts based on the size of the property. Refer to the tariff table on each property page for details..

Shoulder Season

From the 1^st of February to the Easter Holiday and/or end of 1st term school holidays. .

Off Peak Season

From the Easter Holiday and/or end of 1st term school holidays to the Melb cup weekend excluding school holidays and long weekends.
Off Peak continues from Melb cup weekend to Dec 20th

Tariffs are subject to change without notice.

BOOKINGS
1. May be made by telephone, facsimile, mail or email.
2. The guest who is named in the Rental Agreement, remains the sole contact person for communication with Torquay Holiday Rentals Accommodation.
3. The contact person must supply full name, address and telephone contact details to Torquay Holiday Rentals Accommodation.
4. Any changes to a booking may incur an administration fee of $25 in addition to any cancellation fees.
5.  Your booking is not confirmed until you fully complete, sign and return the "Rental Agreement & Acceptance of Terms & Conditions" along with payment of 25% deposit and any Schoolies bookings, a deposit of 50%.

6. All bookings are for the dates shown on the receipt only.  We reserve the right to cancel any booking should the need arise.  The booking is made in good faith by Torquay Holiday Rentals Accommodation, but may be subject to change as may be notified by the owner prior to the commencement of the booking.  We cannot accept responsibility for the actions taken by the owner outside our control.  Every Endeavour will be made to offer alternative accommodation should this occur.
7.Properties offering Any Specials on the website apply ONLY for off peak season and are NOT available during School holidays, Public

holidays, Long weekends, Peak season or Shoulder season.

PAYMENT
1. To secure your booking, a deposit of 25% of the total amount due must be made with the lodgement of the Rental Agreement.
1.a. A Schoolies booking, a deposit of 50% of the total amount due must be made with the lodgement of the Rental Agreement.
2. Final payment is due 30 days prior to your arrival date or if the booking is inside the 30 days of the booking then full payment is required upon booking.
3. Payments can be made by the following forms of payment;
a. MasterCard, Visa or Bankcard Please note that if paying by credit or bank card a 2% surcharge will apply for each transaction.
b. Bank deposit directly into the Torquay Holiday Rentals Accommodation Account.

c. Cheque or Money Orders must be made out to Torquay Holiday Rentals Accommodation received and cleared at least 14 days prior to your arrival date

    Cheques will not be accepted for payment when arrival date is less than 14 days.

    When paying via Cheque please make sure your account has the amount to cover the cheque if the cheque doesn't clear then you will

    Be charged an extra fee of $25.00 for administration cost.

SECURITY BOND
1. All guests are required to pay a security bond or must supply Torquay Holiday Rentals Accommodation with valid credit card details

Cheques are not accepted for the payment of the security bond.
2. After your stay there will be a property inspection. If there are any breakages, damages or loss to the property or extra cleaning fees you will incur charges and will be required to pay Torquay Holiday Rentals Accommodation the replacement value of any item or the charges incurred for services.
3. Torquay Holiday Rentals Accommodation reserves the right to debit your credit card, Bond or send you an invoice, for any amounts outstanding or any extra charges for cleaning, extra services, and additional guests, lost keys, call-outs, repairs or damage to the property. In the case where quotes are required an amount up to $1000 will be with held, then the balance refunded after prices for works or replacements have been confirmed.

CANCELLATIONS
Torquay Holiday Rentals Accommodation reserves the right to cancel a booking at any stage. Standard industry cancellation fees apply.

1. Cancellations notified 30 days or more prior to arrival date will forfeit the full deposit unless the property can be re let for the full replacement tariff of the original booking and for the same period. Once Torquay Holiday Rentals Accommodation has received full payment for the replacement booking for the same period it will be then and ONLY then that a deposit will be refunded less a $50.00 cancellation fee.

2. Cancellations notified 30 days or less and more than 7 days prior to arrival will forfeit the full deposit. (inclusive $100 admin fee)

3. Cancellation 7 days or less, prior to arrival will forfeit the total tariff.

Should any accommodation booking need to be varied, fees may be charged in accordance with our cancellation policies.

ARRIVALS & DEPARTURES
Check-in time is after 2pm on day of arrival and check-out is 10am sharp no later unless otherwise advised by

Torquay Holiday Rentals Accommodation. Failure to do so will result in a late checkout fee of $25.00 for every 2 hour blocks thereof.

YOUR STAY
1. The property is to be used for holiday rental purposes only.
2. NO SMOKING in any properties what so ever.

3. Each property is designed to accommodate a maximum number of guests. Written permission must be given PRIOR to your arrival for any excess guests. A penalty of $100 per guest per night applies if you breach this condition.
4. Guests are required to supply their own linen in most properties such as  Bath towels, Hand towels, Face washers, tea towels

Bed sheets, pillow cases and doona covers for the duration of the stay or Torquay Holiday Rentals Accommodation can arrange a linen hire service at your expense. Doonas and pillows are provided

5. While every effort has been made to describe the property accurately, Torquay Holiday Rentals Accommodation is not responsible

if the chosen accommodation does not “meet” the expected style required. To reduce the risk of this happening, please study all the pictures and description of the property on the Torquay Holiday Rentals Accommodation Website at www.torquayholidayrentals.com prior to your arrival and call Torquay Holiday Rentals Accommodation if you have any queries.
6. Torquay Holiday Rentals Accommodation is not responsible for poor or no TV reception or performance or failure of utilities, essential services or appliances. Please contact Torquay Holiday Rentals Accommodation immediately and every attempt will be made to contact the appropriate authorities and arrange repairs. However immediate repair may be beyond our control.
7. Telephones will not be made available to holiday tenants.

8. Holiday tenants agree to allow Torquay Holiday Rentals Accommodation or a nominee to enter the rented premises to carry out any necessary repairs or maintenance.

9. Non-urgent call outs, deemed by Torquay Holiday Rentals Accommodation, will incur a call-out fee of $30.00
10. If Torquay Holiday Rentals Accommodation receives any noise complaints, we reserve the right to immediately evict guests from the property.

SECURITY
1. Torquay Holiday Rentals Accommodation is not responsible for the security of your belongings.
2. It is your responsibility to ensure the property is left secure at all times and after departure.

CLEANING
the property will be professionally cleaned prior to your arrival. We ask that you leave the property in a clean and tidy condition prior to your departure time including removing all excess rubbish from the property, washing and storing all dishes away, clean bbq if used, etc and removing all food items from the fridge and pantry. Any excess cleaning costs will be deducted from the security bond or credit card provided.

Pet's
No pets under any circumstances unless the property allows Pets. You must clean up yards before leaving or an extra charge will apply

All dogs must be kept outside at all times if specified by the property.

Any damage or mess caused by dog/dogs will come out of your bond.

GARBAGE
Garbage collection days are specified on the property rules provided to you. We ask that you follow these instructions. The Garbage Collector will not remove rubbish in cartons or plastic bags from the roadside. We ask that you dispose of any excess rubbish upon vacating the property. If Torquay Holiday Rentals Accommodation needs to remove any excess rubbish, costs incurred will be deducted from the security bond or credit card provided.

DAMAGES
As the tenant, you are responsible for all damages, breakages and loss incurred during the term of your occupancy. We ask that you advise us of any mishaps for which you will be required to pay. The fee payable for lost keys is $30 and locksmith's fees will be charged directly to you.

INDEMNITY
You, the tenant, indemnify Torquay Holiday Rentals Accommodation against any liability, which may attach to Torquay Holiday Rentals Accommodation as a result of damage, injury or loss being personal or proprietary suffered by any person where damage, injury or loss has been contributed to or caused by any act or occasion of the tenant or his agent. These conditions are an agreement between the parties. Any infringement of the above conditions permits Torquay Holiday Rentals Accommodation to refuse a key, amend the rental or immediately terminate the tenancy.